Shipping policy
1. Introduction
At beprana, we understand that receiving your products promptly and in perfect condition is just as important as the quality of the products themselves. This Shipping Policy explains how orders are processed, shipped, and delivered.
We are proud to offer free international shipping to supported countries, with no minimum purchase required. Delivery timeframes and conditions are outlined below.
This policy applies to all products purchased through our website at beprana.co.
2. Countries We Ship To
2.1 Australia
We deliver to all Australian states and territories, including metropolitan, regional, and most remote areas.
2.2 International Deliveries
We currently ship to the following countries:
Europe
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Asia-Pacific
Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand
Americas
Canada, United States
Middle East
United Arab Emirates
Important: We only ship to the countries listed above. If your country is not listed, we are unable to process your order at this time.
3. Order Processing Times
- Orders are processed within 1–3 business days (Monday to Friday)
- Orders placed before 2:00 PM AEST are typically processed within 2 business days
- Pre-order or custom items may have extended processing times, as stated on the product page
- Processing begins once payment is confirmed and inventory is verified
4. Shipping Times and Methods
We work with reliable shipping partners to ensure your order arrives safely. Delivery times vary depending on destination and local customs processing.
4.1 Estimated Delivery Times
Estimated delivery times are provided at checkout and may range from 5 to 20 business days, depending on your location.
Estimated Delivery Times by Country
| Country | Shipping Method | Estimated Delivery Time |
| Australia | Standard | 8 –14 business days |
| Austria | Standard | 10–18 business days |
| Belgium | Standard | 10–18 business days |
| Canada | Standard | 7–15 business days |
| Czechia | Standard | 10–18 business days |
| Denmark | Standard | 8–16 business days |
| Finland | Standard | 10–18 business days |
| France | Standard | 8–16 business days |
| Germany | Standard | 8–16 business days |
| Hong Kong SAR | Standard | 8–16 business days |
| Ireland | Standard | 8–16 business days |
| Israel | Standard | 10–20 business days |
| Italy | Standard | 10–18 business days |
| Japan | Standard | 10–20 business days |
| Malaysia | Standard | 10–18 business days |
| Netherlands | Standard | 8–16 business days |
| New Zealand | Standard | 7–15 business days |
| Norway | Standard | 10–18 business days |
| Poland | Standard | 10–18 business days |
| Portugal | Standard | 10–18 business days |
| Singapore | Standard | 8–16 business days |
| South Korea | Standard | 10–18 business days |
| Spain | Standard | 8–16 business days |
| Sweden | Standard | 8–16 business days |
| Switzerland | Standard | 10–18 business days |
| United Arab Emirates | Standard | 12–20 business days |
| United Kingdom | Standard | 7–15 business days |
| United States | Standard | 7–15 business days |
Important Notes:
- Delivery times are estimates and not guaranteed
- Delays may occur due to customs processing, local courier issues, or peak seasons
- Remote or rural areas may require an additional 2–5 business days
- During holidays or promotional periods, delivery times may be extended
5. Delivery Locations
We deliver to:
- Residential and business addresses
- Parcel lockers (where supported by the carrier)
- PO Boxes (for smaller items only and subject to carrier restrictions)
6. Shipping Costs
Free Shipping Policy. We offer free standard shipping on all orders to supported countries, with no minimum spend required.
All prices displayed on our website include shipping costs. No additional shipping fees will be charged at checkout.
7. Order Tracking
7.1 Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking details. You can also track your order through your account on our website.
7.2 Tracking Activation
- Tracking usually activates within 24–48 hours after shipment
- International tracking may take up to 5 business days to update
- Some remote areas may have limited tracking visibility
7.3 Tracking Issues
If your tracking shows no updates for 5 or more business days, please contact us so we can investigate with our shipping partners.
8. Address Requirements & Changes
8.1 Address Accuracy
Please ensure your shipping address is complete and accurate, including:
- Full recipient name
- Complete street address (including unit or apartment number)
- Correct postal or ZIP code
- Phone number (required for international deliveries)
8.2 Address Changes
Address changes must be requested immediately after placing your order. Once an order has entered processing, changes may not be possible.
8.3 Incorrect Addresses
Orders returned due to incorrect or incomplete addresses may incur reshipping fees or restocking charges.
9. Customs and Import Duties
9.1 International Orders
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country
- These fees are not included in product prices or shipping costs
- Delivery may be delayed if customs clearance is required
9.2 Customs Declarations
We accurately declare all items and their value on customs forms in compliance with international shipping regulations.
10. Special Circumstances
10.1 Weather Events & Natural Disasters
Shipping delays may occur due to extreme weather, natural disasters, or other events beyond our control. We will notify customers if significant delays occur.
10.2 Peak Periods
During high-volume periods (such as Black Friday or holidays), processing and delivery times may be extended. We recommend ordering early during these times.
11. Lost or Damaged Packages
11.1 Lost Packages
If a package is confirmed lost by the carrier, we will either:
- Send a replacement at no additional cost, or
- Issue a full refund
11.2 Damaged Packages
Please inspect your order upon delivery. If items arrive damaged, contact us within 48 hours with clear photos of the damage so we can resolve the issue promptly.
12. Contact Us
For shipping-related questions, please contact us:
Email: support@beprana.co
Address: 1/526 Murray Road, Preston, Melbourne, VIC 3072, Australia
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)
When contacting us, please include:
- Your order number
- Tracking number (if available)
- A clear description of your inquiry
We aim to respond to all shipping inquiries within 1 business day.
